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‎04-19-2022 01:48 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-d0000 IDS Base Model
Operating System: Microsoft Windows 11

My issue is that USB-C port stopped working.  The USB-C connector I have works fine in other laptops and a desktop, it just does not work with the Victus laptop anymore.  No updates, no changes were done to the laptop, it just stopped. 

 

I checked for updates and everything else for this hardware issue, but the USB-C port no longer works for display port.   No issues in Device manager either. In addition, I tried another USB-C connector, and the port still does not work.

 

1.  The support website just cycles in and endless loop when I click on the icon for my laptop (I don't think it has ever worked).  I have tried multiple browsers on multiple machines. It is broke, so no need to tell me to go there.

2.  I download and used every tool for HP to troubleshoot, and all take me to step 1 above that does not work.

 

How in the heck do I get a hold a person so I can get my under-warranty, less than 5-month-old laptop repaired.

 

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