• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎05-05-2022 07:20 PM - last edited on ‎05-06-2022 06:15 AM by Retired

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I just bought a Officejet Pro 9015e  5/5/2022 and it said when setting up. It uses Dynamic Security to make sure ONLY HP ink can be used. I thought this was taken care of and illegal. Wasn't there a law suite against this?  My old Office Jet Pro 8610 even with NEW HP ink. That they were not able to be found. Then when I got that problem fixed. It said Printer head not found. So I gave in and bought this 9015e thinking all this **bleep** about dynamic security was taken care of.  It is bad enough that to use the HP+  app I MUST ONLY use HP ink for the life of the printer. **bleep** is that all about and the free 6 months, Well I will not use up all the ink in 6 months. Paying per month for ink is not a option, unless you only charge me 25 cents per month has far has I am concerned.  So I am going to ask when it is time for me to replace my ink. HOW DO I REMOVE DYNAMIC SECURITY? I came upon a couple of threads that go back to 2020 and into 2021, but it has been closed for asking if the situation has been resolved. HP have you not learned, and if there is no fix. Let me know, so I can return this tomorrow and buy another brand that doesn't hold a monopoly on what ink I can use.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.