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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎05-08-2022 04:20 PM - edited ‎05-08-2022 04:28 PM

HP Recommended
Product: HP Notebook - 17-by0008ca
Operating System: Microsoft Windows 11

The display hinge mounting screws which were secured on the plastic bottom cover came off.

When opening /closing the lid causing the laptop's bottom cover to rip open. Laptop was out of warranty, as I am using for last 3 years. I seldom open the lid as I was using an external monitor. But this issue seems to be  due to the poor quality of the plastic, that did not firmly hold the screws. 

What are the options I have now to get this issue fixed ? Will HP value their customers and and fix their product quality issue ?

 

 

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