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‎05-15-2022 12:08 PM - edited ‎05-15-2022 12:10 PM

HP Recommended
Product: HP Chromebook x360 - 12b-ca0006na
Operating System: Chrome OS

My Chromebook has been working fine but suddenly will not connect to the internet or even recognise that there are any networks available.  The network I want to connect to is my home network which this Chromebook has worked perfectly on before.  I have already checked the following:

 - Wifi network is working (other devices are all working fine and I have re-booted it.

 - I've followed all the steps here https://www.lifewire.com/fix-chromebook-that-wont-connect-to-wifi-4802488 except for contacting the manufacturer (checked wifi is enabled and the network is working; restarted the Chromebook and router int he correct order, disabled preferred networks; performed a hard reset; Powerwashed the Chromebook)

 - Having Powerwashed the Chromebook I now can't do anything further as no wifi networks are available

 

I haven't tried to reinstall the whole operating system as I'm not sure I should try this before contacting the manufacturer - I do have 1 month left on the manufacturer's warranty but was wondering if there was anything else I could / should try first.  Any suggestions would be gratefully received 🙏

 

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