My Chromebook won't recognise wifi networks but the wifi network is working

[Topcat374]

My Chromebook has been working fine but suddenly will not connect to the internet or even recognise that there are any networks available.  The network I want to connect to is my home network which this Chromebook has worked perfectly on before.  I have already checked the following:

 - Wifi network is working (other devices are all working fine and I have re-booted it.

 - I've followed all the steps here https://www.lifewire.com/fix-chromebook-that-wont-connect-to-wifi-4802488 except for contacting the manufacturer (checked wifi is enabled and the network is working; restarted the Chromebook and router int he correct order, disabled preferred networks; performed a hard reset; Powerwashed the Chromebook)

 - Having Powerwashed the Chromebook I now can't do anything further as no wifi networks are available

I haven't tried to reinstall the whole operating system as I'm not sure I should try this before contacting the manufacturer - I do have 1 month left on the manufacturer's warranty but was wondering if there was anything else I could / should try first.  Any suggestions would be gratefully received 🙏

[CharlieItuah1 · Accepted solution]

Hi, @Topcat374 someone else had a similar issue like yours. Apparently, the WI-FI card was defective and the person contacted HP Support.

See if you can get in touch with the support team, they should be able to provide further assistance.

https://www.hp.com/us-en/contact-hp/contact.html

https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

https://support.hp.com/us-en/contact

[Topcat374]

Thank you!  I'll reach out to support tomorrow and update with what happens 👍

[Topcat374]

Just updating this thread to say that HP support were really helpful and apologetic and have arranged to collect the device tomorrow to assess it for a potential repair.