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‎05-16-2022 06:29 PM

HP Recommended
Product: HP Envy 17t-n000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Fingerprint reader stopped working again after recent Windows 10 update.

I've tried so many suggestions from TenForums and from YouTubes but nothing has fixed it.

In Device Manager when I clik on Biometrics I do not see any Fingerprint reader.

I see Windows Hello Face Software and when I clik on Events it says: Device Root\WindowsHelloFaceSoftwareDriver\0000 requires further installation.

I've searched for avaialble drivers on HP for my model HP Envy 17t-n000 CTO but it is a driver from 2016.  It didn't fix the issue.

 

Any suggestions from any of you would be greatly appreciated!

Thank you.

 

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