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‎05-25-2022 10:54 AM

HP Recommended
Product: HP Pavilion Desktop PC TP01-2000i (1K4B6AV)
Operating System: Microsoft Windows 11

I am trying to get the Scanner running from my OJ 4500 on Windows 11.

 

Windows 11 settings finds the printer OK in Printers & Scanners and installs it.  But HP Scan and Capture cannot see the Scanner.

 

So I run HP Smart (interesting name!)  it can see the Printer but always insists it is Off Line despite it being on and  I can send a Test Page to it and Print through Windows Print Queue. 

 

Any ideas?  Do I need to install a specific driver?  It was really hard getting this printer to work with Windows 10 but seems impossible with Win 11.  All my PCs and this printer are HP devices!

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