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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-28-2022 03:50 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

Hello!  I bought a new HP computer with Windows 11 and I am trying to customize a scan size using HP Smart.  With my previous HP computer, I used the "Scan" feature with HP Printer Assistant and I was able to customize any size [as long as it was 8.5" x 11" or smaller].  With HP Smart, it only seems to provide 4 Scan Areas, i.e., Letter (8.5 x 11 in), A4 (210 x297 mm), 4 x 6 in (10 x 15 cm), and 5 x 7 in (13 x 18 cm)].  Any help is greatly appreciated. 

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