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‎06-07-2022 03:11 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Need help with a HP ENVY 7645.

1.  Having a weird issue with printer sitting idle, and going into a icon blinking state, with the touchscreen stating there is a problem. Turn off and on. Error codes 005A1654 and B3FA86FA. Tried new power cord. 

2. Have gone through many of the procedures online trying to update the Driver etc. Window pops up stating software not compatible with operating system. All with the Congrats at the end, but then when we try to print it fails and also states the printer is offline.

3. Able to print from phone and another computer, until printer goes crazy again.

Thanks, CB

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