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‎06-08-2022 09:27 AM

HP Recommended
Product: HP Officejet Pro 8020
Operating System: Microsoft Windows 11

Since last Windows and HP Smart update I can only access my Printer using "HP Smart Printing" driver. The old "Officejet Pro 8020 series (9562BF)" print driver no longer works. Produces an Error when you try to print to it. When my wife tries to print from her computer she only has the old "Officejet Pro 8020 series (9562BF)" print driver which no longer works. However I can print diagnostics and test prints using HP Smart on her computer through the old old "Officejet Pro 8020 series (9562BF)" print driver. 

 

How can a reconnect my other family members computers to our jointly owned printer? Install the new "HP Smart Printing" driver on her computer?

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