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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎06-09-2022 03:23 PM - last edited on ‎06-09-2022 04:28 PM by Retired

HP Recommended
Product: HP OfficeJet Pro 8035e All-in-One Printer
Operating System: Microsoft Windows 11

I am the second owner of an HP Office Jet Pro 8035e. It's driving me crazy that the previous user's scan to email address is in my list and there is nothing I can do about it without a PIN! If I try to delete the user or remove them from the list, it asks for a PIN #. If I choose Forgot PIN, it will send the information to that email address, which I can't access! I have searched everywhere and the solution of removing web services and then setting up the scan to email options does not work!! I've even sent an email to that person explaining that I now own that printer and asking if I could please have their PIN to remove their email address! I get no response, they obviously think I'm crazy or a scammer!! If anyone has a real solution, I would love it! I'm so Type A that it drives me nuts to keep seeing their email address when I want to scan to an email! Thanks!

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