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‎06-10-2022 07:09 AM - last edited on ‎06-12-2022 08:22 AM by Retired

HP Recommended
Operating System: Microsoft Windows 11

Hi I have an HP OfficeJet Pro 9010 which has been working fine since I had it over 1 year ago.

My child messed with the settings and I don't know what was done, so I reset it by powering down.

When it restarted I had a message to say the instant ink cartridge can not be used until the printer is enrolled in HP  instant ink. (I registered this age ago) the only option is for me to hide this message.

It then prompts me to Align the Printhead, so I click continue and it shows Printing the alignment page, but it doesn't do anything and now just sits on this message.

if I reset or power down once it comes back on I get the same messages and go back to print alignment page.

There are no options for me to go back or quit?

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