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Microsoft Windows 10 (32-bit)

Hi,

I purchased my HP Pavilion Gaming Laptop 15-cx0xxx in June 2019.

 

Like many people have experienced in this thread, my laptop hinge has broken on one side and the laptop bezel/frame is popping off and causing issues. There are small parts breaking off the back and the frame has cracked. I have attached photos of this damage, it makes a cracking sound when I move the screen and seems to get worse with movement.

 

This seems to be a common issue. Could I be advised on what to do please?

Thanks.

 

1.png2.png3.png4.png

 

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