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‎06-23-2022 11:00 AM

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I am writing this on behalf of my mother-in-law. She has had a HP Tango X printer for just over a year so it is out of warranty. It was printing fine and she had an instant ink subscription. Her internet provider changed her router and she was unable to connect it to the new router. I tried also (for hours) and then did a factory reset as was suggested on a post online (we were desperate).

 

Now we cannot get it to do anything. If I try to connect to it, it says that the printer is offline. There is an orange flashing light at the front and the information light is flashing orange. It is looking like we will need to get another printer.This seemed like a perfectly good printer until you have to change wireless networks, which seems ridiculous. I can see that this printer has now been discontinued which could tell me something...

 

Has anyone else had this problem and resolved it or knows a way to resolve this? Thanks

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