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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎06-25-2022 10:09 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

This is an HP issue with the printers embedded Web Server and the browser used to connect to the printer using its IP address.

To produce the issue, I use the Edge browser and type in my printers IP like 192.168.0.50.

The Embedded Web Server page displays, and I can access many of the selections. I select WEB SERVICES, Settings, Proxy Settings.

The pop-up from HP's Printer software shows:  "Redirecting to Secure Page".  You are being redirected to a secure HTTPS-enabled version of this page.

I click on OK.  I cannot access the page, Edge displays "Can't connect securely to this page".  The only option is to "Go back to the last page".

I am currently using the option in Edge to run in IE mode with the IP address in the allowed sites. 

If I open in Microsoft Edge mode, the message changes slightly to say, "The connection for this site is not secure".  

192.168.0.50 uses an unsupported protocol.  ERR_SSL_Version_or_cipher_mismatch       The client and server don't support a common SSL protocol version or cipher suite.

 

PLEASE help with a PROVEN fix for this specific failure.

Thanks!

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