• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

when I want to increase or decrease my laptop brightness by using a shortcut on the keyboard. It gave me this error.

---------------------------
HP Hotkey Support
---------------------------
HP Software Framework is not installed or not running.

Please download and install HP Software Framework from the link - ftp://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe. You will need to restart the system after installation.
---------------------------
OK
---------------------------

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.