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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎07-18-2022 05:25 AM

HP Recommended
Product: HP - DeskJet 3762 All-in-One Wireless Inkjet Printer
Operating System: macOS 10.13 High Sierra

Hi, I was using my printer when it suddenly stopped printing. It shows as offline and I have followed all troubleshooting guides that I can find to no avail. Most recently, when trying to set up the connection in the HP Smart app I am getting an error that says I am trying to connect to a 5GHz wifi network when the device can only connect to a 2.4GHz network. I have checked my router settings and both 5 and 2.4 are enabled. Any suggestions?

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