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Microsoft Windows 10 (64-bit)

Hello, I am a little desperate. I can't get the (manual) duplex scan function to work. In the HP Smart App there is no option for (manual) 2 sided scanning.
The HP Scan App has such a function. However, the pages are not sorted correctly. The page number after scanning is 1,3,2,4 so the function is useless.
What do I have to set in the HP Scan App so that the pages are sorted correctly? Also, I can't find any software for my printer other than the HP Smart App.

 

I am disappointed with the new software. On my old HP 6700, (manual) 2 page scanning works perfectly fine.

 

 

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