-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Who Me Too'd this topic

Create an account on the HP Community to personalize your profile and ask a question
07-22-2022 08:18 AM - edited 07-23-2022 08:14 AM
After a Windows 10 update (KB5015807), the printer LaserJet P1102 didn't work anymore. I tried everything, I restarted the computer and printer, removed the printer in the settings app, removed the printer in the "system control", deleted driver with printmanagement.msc / printui. When trying to reinstall the driver and setting up the printer (doesn't matter if using the Autoplay setup from the printer itself or the latest downloadable driver setup), it initially reports that the printer connection was successful, but then aborts the installation saying the driver could not be installed.
ljp1100inst.log excerpt:
[ 7-22-2022 12:39:27:613]- LOG(C70): Installing inf C:\LJP1100_P1560_P1600_Full_Solution\HP1100.INF
[ 7-22-2022 12:39:27:613]- LOG(C70): InstallDriver(..., flags=0x4)
[ 7-22-2022 12:39:27:613]- LOG(C70): inf:C:\LJP1100_P1560_P1600_Full_Solution\HP1100.INF
[ 7-22-2022 12:39:27:713]- LOG(C70): DriverPackageInstall = 0xe000020b, flags=0x14
[ 7-22-2022 12:39:27:713]- LOG(C70): ===>>> ERROR (gle=-2146500085, 0xe000020b): Msg: (null) Context: InstallDriver failed
[ 7-22-2022 12:39:27:713]- LOG(C70): ProcessFailure(3) NEXT=0, BACK=1, CANCELED=2, FAILED=3
On another fresh Windows 10 x64 machine which is fully up to date with the same Windows update, where the driver was not previously installed, the setup ran flawlessly and the printer works.
I'd like to have a solution which does not include restoring my Windows installation to before the update, or reinstalling Windows completely. Thanks!
Solved! Go to Solution.