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‎07-24-2022 12:32 AM

HP Recommended
Product: HP ENVY - 13-ah0003na
Operating System: Microsoft Windows 11

Hi there

 

4 keys on my laptop keyboard have suddenly stopped working - 2, w, s and x.

 

I've tried updating the driver, accessing the BIOS menu and also uninstalling the keyboard but no luck. 

 

I have tried the HP virtual assistant but also no luck. Customer support via What's App and phone just sent me round in circles. The agent told me he couldn't even provide me with a list of approved service centres in my area. So frustrated!

 

Any suggestions gratefully received.

Thanks

Keira

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