• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎07-27-2022 10:16 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0104ax
Operating System: Microsoft Windows 11

I bought this HP Pavilion gaming laptop about a year ago. At first there were no issues while I was playing games for the first few months. After about 3 months, I first noticed the issue when I was playing Far cry 3. The laptop stopped charging when gaming and it only started charging when I switched off the power and turned it back on. During these times it would randomly occur, usually when I play games which require more performance. But after 6-7 months this issue started to occur more frequently even for games with lesser performance. I contacted the HP support, they asked me to calibrate the battery and reinstall the battery drivers and check. I did the same but it did not fix the issue. Has someone else also faced this issue? Its quite annoying as laptop is a gaming laptop and still I cant play games in it properly !!!

All the windows updates and Driver updates are done but still the issue persists.

 

NOTE-

One strange thing I noticed is when this issue occurs, if I unplug the charger from the laptop and connect it back. It doesn't resume charging. But if I power off the main switch and switch it back on, it resumes charging. So can this be an issue with the charging adaptor? I'm also not sure.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.