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HP Officejet Pro 8620 e-All-in-One Printer
Microsoft Windows 11

Hello:  I am enrolled in HP Instant Ink Program and  have a HP Officejet 8620 All in One.  When printing an error message appears stating that "If the printer is not connected to HP Connect you will be unable to print soon".  I have tried all of the "fixes" (twice) as recommended by HP Connect with no success.  Although my printer "does" show an internet connection AND I am able to print it is still not connected to HP Connect/Web Services.  Does anyone have any ideas?  I would surely appreciate any help you can give.  Thanks

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