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Here is the solution to resolve PCI Express Root Complex driver Issue Click here to view the instructions!

‎08-05-2022 11:46 AM

HP Recommended
Product: HP Spectre x360 - 13-ae005no
Operating System: Microsoft Windows 10 (64-bit)

A while back my camera and microphone stopped working for no reason. 

I've checked updates and tried to reverse updates but that hasn't helped. 

I also tried updating BIOS, still nothing. 

 

If I use zoom, then I can use an external microphone but not the built in microphone. 

 

I read that other people had a similar problem (https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Camera-not-found-on-HP-Spectre-x360-or-HP-ENV...). But on my computer there is no button for it, nor is there an F13 button (Only F1 to F12). 

 

Any idea on how to fix this issue? 

 

Currently using an "HP Spectre x360-13-ae005no" which is the model before the new HP spectre corners. Have to say that I both hate and love this computer. Love the design, the size and the parts, but I hate it because I've had more problems with this computer than all other computers I've owned combined. The screen has been changed twice by support, so at first (before I found the link above) I thought it might be the cable for microphone and camera that is broken. 

 

Anyone know what to do or how to fix the problem? Would be grateful for any help I could get. 

 

Kind regards

Rasmus

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