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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎08-11-2022 04:12 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I installed my 8710 All In One Printer Series software on another computer and the "Searchable PDF" option is not there. Normally, in the HP Scan window, it can be found on the right under "Destination", and "File Type" in the drop-down window below the file type.

 

See pictures below.  The first picture, "Exhibit A". has the Searchable PDF Option and the second picture,  "Exhibit B", does not.

 

I've downloaded the version listed under, "Software Utilities"

HP OfficeJet Pro 8710 All-in-One Print and Scan Driver and Accessories, Version: 40.15.1230_1, Size: 115.8 MB, Release Date: May 26, 2022

 

Is there a way to get the OCR function back for a Searchable PDF?

 

Thank you,

Emmette

 

Exhibit A.

Searchable PDF Available.png

Exhibit B

Searchable PDF Not Available.png

 

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