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‎08-12-2022 12:50 PM

HP Recommended
Operating System: Other

Hello! My issue is this... I upgraded my WiFi, new router, new name & new password. Everything's fine with the new WiFi connection, everything else is working but my hp envy 6000e won't connect. I don't have a computer, I do everything from my phone. It set up easily from my phone when I first installed it. I press the restore WiFi button, at the back for 5seconds, it turns purple light sweeps along the edge it's good to go ..

I go onto hp smart app, add printer, it finds printer, add to network? I enter the WiFi password, everything looks ok, then it chucks me out... It says an unexpected error has happened & try to connect with a computer...I don't have one. 

Do I...

1) restore factory settings? If so how? Can't find it in hp smart.

2) keep trying on the hp smart app, is there something I've missed? Some enter new WiFi code?

Help with this would be great!

Thanks in anticipation!

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