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HP OfficeJet Pro 7740 Wide Format All-in-One Printer
macOS 12.0 Monterey

I just set up  new iMac, and can't seem to get "Scan to Computer" to work from the printer control panel.  I installed the HP Smart app as recommended, and can scan OK through the app, but can't find where to enable Scan to Computer.  

 

I've seen mention of using the HP Utility in the HP folder in Applications, but I have no such folder or HP Utility that I can find.  

 

I've tried removing the HP Smart app & reinstalling it, but nothing changed.

 

I'd appreciate any help or suggestions,

Thank you!

 

 

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