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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-25-2022 01:58 PM - last edited on ‎08-26-2022 06:52 AM by Retired

HP Recommended
Product: HP DeskJet Plus 4152 All-in-One Printer

I am trying to scan something and when I click on the scan option on the mobile app, I get a prompt to log in. My email address is already populated, I enter my PW (already checked 10 times, it's correct) and I log in. The next screen instructs me to click the continue button, so I do and get a blank screen with '403 forbidden' written on the top. The app won't let me log in so all I can do right now is print from my laptop. 

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