• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎08-25-2022 04:56 PM

HP Recommended
Product: HP Laptop PC 17z-ca300 CTO
Operating System: Microsoft Windows 11

I've tried all of the basics (uninstall/reinstall, install old drivers [doesn't take], disable/enable, reinstalled Windows TWICE), but recently my touchpad has stopped working while in Windows. It DOES work in the BIOS screen, etc, however.  I have tried updating drivers, including optional updated in Windows update, and nothing solves it. I've tried all variations on enabling/disabling/uninstalling the touchpad.

 

ERROR in Device Manager:

This device cannot start. (Code 10)

The device returned an invalid HID descriptor.

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.