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‎08-30-2022 10:56 PM

HP Recommended
Product: HP Pavilion Aero 13.3 inch Laptop PC 13-be0000 (3B3W4AV)
Operating System: Microsoft Windows 11

My Touchpad in the laptop is not functioning. From "System Setting - Bluetooth", I cannot see the setting available to turn on the touchpad.

 

From "Device Manager", the ELAN Precision Touchpad Filter Driver is up-to-date but is hidden. Also it is mentioned in device status that the device is not connected to the computer (code 45).

 

Meanwhile, there is a separate error message from I2C HID Device Driver that "A request for the HID descriptor failed. This device cannot start. (Code 10)".

 

Not sure what needs to be done to recover the touchpad for usage.

 

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