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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-01-2022 07:28 AM - last edited on ‎09-01-2022 11:02 AM by Retired

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When I first purchased my HP OfficeJet Pro 8035e all in one, I signed up for the ink plan.  There was either 6 mos or one year trial period.  I forgot all about it until I received ink cartridges in the mail.  I disenrolled in the plan and discarded the cartridges (because they could only be used if you have the plan).   That was a month or two ago.  I recently updated to Windows 11 and my Printer won't work.  It says I cannot print until I enroll in HP Smart Instant Ink.  When I attempt to enroll, the message on my laptop says "you are already enrolled".  I have tried uninstalling and reinstalling the printer, but to no avail.  I have tried for 3 days to fix it and am at my wit's end.  I am 74 and not very tech savvy.  I can't even find a place to speak to a Human Being.  HELP!!!

 

The cartridges in my printer now may be the originals I started with and there is still ink left in them.  I would appreciate help.  I really need the printer for grandchildrens' schoolwork and medical info

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