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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎09-06-2022 05:05 PM

HP Recommended
Operating System: Microsoft Windows 11

When I turn on the HP Envy x 360 computer a blue screen pops up with the header "BitLocker" and then "Enter the recovery key to get going again (Keyboard Layout:US) and then a box to type in the "Recovery Key". The next line down reads "You need to enter your recovery key because Secure Boot policy has unexpectedly changed."

 

I am not able to find this "Recovery Key"

 

The computer is unusable at this point.

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