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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-11-2022 09:29 PM - last edited on ‎09-12-2022 10:16 AM by Retired

HP Recommended
Product: HP DeskJet Plus 4158 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

This printer had previously been enrolled in Instant Ink under my ex-husband's name/e-mail address. It now belongs to me. I have set up the printer through HP Smart on my computer. The problem I am having is when I try to enroll in Instant Ink, I make it all the way through to entering in my printer code. Every time I type in my printer code, I get the message, "Your HP+ printer can't be claimed here. This is a new printer that needs to be set up using HP Smart Software or app." I am very confused by this. Please help!

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