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Common problems for Connectivity Issues
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HP Recommended
HP LaserJet Pro CP1525nw Color Printer
macOS 12.0 Monterey

I have had this printer (HP LaserJet Pro CP1525nw Color) for years and it has previously been able to connect fine to my home wireless internet. I have been able to print wirelessly to this printer from both my phone (iOS 15.6.1) and my laptop (macOS 15.5.1). However, I recently replaced my modem/router and since then have been unable to set up wireless on my printer.

 

Modem model: Motorola MG8702

ISP: Mediacom

 

What happens when I try setup: On both my phone and my laptop I have downloaded the HP Smart app. I select the option to set up a new wireless printer. The app then searches for printers and does not find mine after multiple searches.

 

What I have tried: 

 

  1. Confirmed printer is on and wireless is enabled (wireless light flashes blue, ready light is on).
  2. Reset printer wireless settings to default.
  3. Restarted printer. 
  4. Restarted router.
  5. Tried WPS setup. After seeing WPS icon on my router, I start the WPS search on my printer. It fails after about 30 seconds then resets to default wireless settings.
  6. Tried moving printer into the same room as router and tried above steps again. 
  7. Disabled band steering on router and connected phone/laptop to the 2.4 Ghz network and tried steps 1-3 again.

 

Notes: During setup on HP Smart on my phone, I get the message "Go to your wi-fi settings on this device and select 'HP-Setup-...' from the wi-fi network list." In my phone's wi-fi settings I see the following network under Devices: "HPCP1525-0afe7f." Connecting to this network does not cause the printer to be detected by HP Smart. Additionally, I do not see any network starting with "HP-Setup-..." on either phone or laptop. 

 

Summary: My printer is not found by HP Smart after replacing my modem/router. The network HP-Setup-... is not found under available networks on my phone or laptop. Band steering is disabled and I am trying to connect on the 2.4 Ghz network. The printer stopped working after modem/router was replaced but has worked previously. 

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