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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎09-17-2022 02:17 AM

HP Recommended
Product: HP Notebook - 15-bs168cl
Operating System: Microsoft Windows 10 (64-bit)

Following the Support Assistant instructions, I verified that the driver for the HID touchscreen was present. As instructed, I uninstalled it and the restarted my laptop expecting the re-installation would occur as described. It did not. Now, I cannot find the driver when the drivers for my laptop are listed by HP. There is nothing there for HID or touchscreen.

 

Is this telling me that the hardware for the touchscreen has failed and cannot be detected by HP? I tried going into BIOS and the touch screen does not work there, either.

 

HP diagnostics do not find any failures.

 

I'm stumped.

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