• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Ready to level up? Join the Expert Program—
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎09-22-2022 09:48 AM - last edited on ‎09-22-2022 01:52 PM by Retired

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer
Operating System: Microsoft Windows 11

Two days ago I inserted new cartridges (both color & B&W, instant ink) then printer would not print a doc in queue.  I cancelled the doc to print, unplugged printer from outlet and from back of printer.  When it came back on I kept getting a 'Paper jam' error.  There was no paper jam, yet that error continued to show after resetting the printer two more times.  Went through all troubleshooting on HP Smart and D/L HP Print Doctor and used it twice.  Message said it could not fix the problem.  Looking inside, the printer cartridge is all of the way to the left and it will not budge for me to move it back to the right side.  I didn't force it.  Still nothing today.  Anyone had this before?  Thanks in advance 🙂

HP ENVY Inspire A-i-O  7955e

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.