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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎09-28-2022 11:40 PM

HP Recommended
Product: HP Ink Tank Wireless 419
Operating System: Microsoft Windows 10 (64-bit)

Good morning,
There is an error Message on HP Smart scanner.  I can print just fine but I cannot scan.

Here is the error message.  Please help.Thank you in advance

 

Error messsage: 

Couldn't Connect to Scanner
HP Smart cannot scan from this printer. Either no
scanner was detected or HP Smart is not compatible
with the scanner in this printer.
HP Smart can use the camera in your
computer, if available, to scan documents
or photos. You can also import files stored
on your computer and convert them to
PDFs.

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