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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-30-2022 10:24 AM

HP Recommended
Product: HP PageWide Pro 477dw Multifunction Printer
Operating System: Microsoft Windows 10 (64-bit)

I have been able to "scan to email" for years.  The email client was MS Office Outlook 2013.

I upgraded to MS Office 2019 and suddenly "scan to email" is not working.

The printer is attached directly to the computer via USB.

 

See error message below.

 

I am able to print without an issue and scan without an issue, however scan to email seems unavailable.

When I try to reconfigure, there is no "Outlook" choice available.

 

Can anyone help?

Thank you!

EvanHP Scan to Email Error Msg.jpg

 

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