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HP EliteBook 840 G5 Base Model Notebook PC
Microsoft Windows 10 (64-bit)

Hello,

I am facing a weird problem with my webcam, and I am not quite sure what the reason for it is. On the 20th of September I used the webcam totally normally on Zoom, but a little later I noticed that my Windows Hello was no longer working, and when I tried to open the camera app in Windows I just get a message saying "We could not find your camera". I checked device manager and the HD and IR camera were both as hidden devices, and when I pressed on them it just said Code 45 device not attached. I then tried to install drivers from HP and that didn't fix it, and then I uninstalled the devices from Device Manager, and tried to scan for them again, without them showing up at all.  I can't think of the camera or computer getting hit or damaged in any way, so I wouldn't think its a hardware problem, but I am not certain.

 

I checked Windows Update and after the successful Zoom meeting Windows had installed the following driver updates:
"Intel Corporation - Extension - 30.0.101.1340"

"Intel Corporation - Display - 30.0.101.1340"

 

I wonder if they could have caused the camera to stop working, or if it's something else. I have done a hard reset (battery out and power button for 10s) and that didn't work, and I am a bit lost on what to try next, because I really need to get the camera working soon. I also checked if the camera was disabled in BIOS or something similar, but there wasn't any camera related options in the BIOS at all.

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