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‎10-01-2022 05:27 PM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509W4AV)
Operating System: Microsoft Windows 11

I have brand new 17-ck1011na. I upgraded the memory from Samsung 2x 16gb ddr5 4800 to crucial CT2K32G48C40S5 2x 32gb ddr5 4800. I was told that it's compatible with my laptop model. I went into bios and it says total memory 0 but in Windows 11 it's showing the full 64gb ram. I've done hp diagnostic tests and passed on memory. I'm currently on latest hp bios F.06. I did notice a cmos checksum error 502 after upgrading the ram which reset my cmos and bios which reset my bios to defaults So why isn't my bios showing the new ram size but Windows 11 is? Just to say that Windows 11 picks up new upgraded ram fine. Could it be hp bios bug? Laptop is working much faster with 64gb ddr5 4800. Hp support assistant is also showing two memory banks of ddr5 32gb 4800. I've tried cmos reset by windows key+V+Power and I've tried bios reinstall which only finds F.05 online not F.06. Unfortunately my system won't allow me to rollback to F.05 bios even with usb drive recovery bios. 

Make & Model: HP Omen 17 Gaming Laptop 17-ck1011na, CPU: i9-12900H, GPU: Nvidia RTX 3080TI, RAM: Crucial 2x 32gb 64GB Kit CT2K32G48C40S5, STORAGE: 2TB Nvme m.2 ssd, OS: Windows 11
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