• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-es0000 IDS Base Model
Microsoft Windows 11

Hello, I have an HP ENVY x360 that is less than 1 year old and I have been having lots of display issues. 

 

Ghost Imaging:

I have been getting bad ghost images doing things like web browsing and leaving static elements on screen for as little as 1-2 minutes. The longer something is static on screen the more prominent and visible the ghost image is and the longer it takes to go away. The ghost images usually are there for a few minutes before they go away. Not quite sure why this is happening or if it's a hardware thing or if it's software related. (The screen is an LED/LCD screen) 

Screen Flickering: 

My display will also have seizures somewhat frequently but only when I do resource intensive tasks. When that happens I must restart the computer for it to stop. (It will stop if I close every application open, but will start up again if I open any application. When I restart the laptop everything works fine again). The seizures/screen flickering is sometimes bad and will glitch out display elements and pretty much the entire OS sometimes. Open windows will often be shifting/glitching from right to left as the screen flickers. I'm not exactly sure what causes the screen flickers/seizures or if it's a software or hardware thing. Possibly ram?? Graphics card?? Windows 11 or driver issue?? Intel Optane?? 

Dead Sub-Pixels: 

There are also some black specs in the top center of the display that I'm pretty sure are dead sub-pixels. They weren't originally there when I got the laptop. 

 

These issues have been occurring for a few months now and have progressively gotten worse. Photos of these issues are attached below as well as a gif of just the screen flickering. I'm unsure if any of these issues are related or what might be causing them; but I think that the display may just be defective and needs to be replaced. 

 

What I have done/tried:

  •  Ensured that everything is up-to-date.
    • All windows updates 
    • All driver updates 
  • Uninstalled the display adaptor (Intel Iris Xe graphics) and restarted the computer and windows reinstalls it automatically. (I have tried this in safe-mode as well)
  • Ran antivirus scans (deep scans and offline scans) and they found nothing. 
  • Running HP and Microsoft diagnostics tests (they weren't helpful at all tbh) 

Photos & Gif:

Ghost ImageGhost ImageGhost Image  (desktop icons)Ghost Image (desktop icons)Screen FlickeringScreen FlickeringDead Sub-PixelsDead Sub-PixelsDead Sub-Pixels (zoomed in).Dead Sub-Pixels (zoomed in).

 

Laptop specs: 

11th Gen Intel Core i5-1135G7 @ 2.40GHz 1.38 GHz

16 GB ram (x2 8GB Samsung 3200MHz) (original from factory with laptop) 

512 GB SSD + 32 GB Intel Optane 

Intel Iris Xe Graphics

Windows 11 Home 64-bit Version: 22621.521 (22H2)

 

I always keep my laptop in a nice laptop bag and it's always kept safe. I also use an adjustable laptop stand and it always has plenty of ventilation. Also, while this is a touch screen 2-in-1 convertible laptop I've been using it as just a regular clamshell laptop 99% of the time and have been gentile with it.  I have never encountered ghost image or screen flickering issues before until this laptop. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.