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‎10-04-2022 12:19 PM

HP Recommended
Product: HP LaserJet Pro M402n
Operating System: Microsoft Windows 10 (64-bit)

I have an HP LaserJet Pro M402n that keeps saying there's a paper jam in tray 2.

I have replaced all of the parts with a maintenance kit (Pickup roller, Roller M.P. Paper Pick-up, Separation Pad, the roller at the one end of Tray 2, and a longer roller inside the printer) and the error still persists. I have taken the tray out, looked at both front and back door for blockages and found nothing. 

I had to try and fix the Tray 2 last month, and the only piece I couldn't find a place for was a small angled black piece that I had researched and found needed a small spring in it.

Could this possibly be the cause, or is this printer just really old and failing? Is there a way that this can be fixed?

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