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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎10-07-2022 09:24 AM

HP Recommended
Product: HP ENVY 5030 All-in-One Printer

Hi all, 

I seem to have an issue with one of the cartridges every year. This year it's the color cartridge's turn I think. All of a sudden the printer started to show an error message "the cartridges are not working compatible with the printer". I take the color cartridge out and can print with the black cartridge. I cannot get a new color cartridge delivered yet because the status of the cartridge can't be retrieved. I tried the solutions on hp's website (the cleaning of the cartridges, the hard reset type of solution etc) but they didn't work. 

 

Why can't hp contact the users for a new cartridge, when a problem like this arises? The whole thing can be seen on the app as well, it's definitely somewhere with an error code. 

Does anyone have a solution?

IMG_20221007_171606.jpg

Screenshot_20221007-171549.png

Thanks and kind regards,

Canan

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