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‎10-18-2022 04:59 PM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1F4E5AV)
Operating System: Microsoft Windows 11

HI HP Support Community Team and Experts:
I bought HP ENVY Laptop 13-ba1000 (1F4E5AV) on 29 May 2021 and it was working fine.
Recently I have observed a visible crack on left hinge when close the lid. I started looking in this community and found it's a design fault and a good large number of customer reported this issue.


https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Hp-Envy-13-Hinge-Issue/td-p/83...


https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/hp-envy-13-ba0010na-hinge-issu...


https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-13-2021-Hinge-Broken/m...


https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/ENVY-13-broken-hinge/m-p/8251908#M242...

I need help to fix this issue as my warranty is expired. Please suggest how to get support from HP as I am ensuring this laptop had never been through any rogue usages, free fall or drag race.

 

Promila

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