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Hello,

I am getting printer error that "The indicated cartridges are not communicating correctly with the printer". 

Initially,I have done the restart then it prints one page and again gives the error. So 1 restart = 1 print. Now, there is no printing possible at all.

Also, did reset the printer but it is the same error. I have instant ink subscription and it has been long time since I got ink. On printer it shows both both inks are empty, the apps shows printer error and does not display the cartridge status.

 

Can you please  help me here.

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