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HP Envy 6055e

Bought a new printer, setup completed as per the instructions, installed cartridge and placed A4 size papers too in the tray. But getting error on the HP app : 

A problem has occurred and you will be unable to print until the issue is resolved.

If you have an HP+ printer, make sure to use an original HP cartridges. 

Sign in to your HP account on the home screen to check your status. 

 

Can someone please help ?

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