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‎11-30-2022 08:30 PM

HP Recommended
Operating System: Microsoft Windows 11

Like hundreds of other hp laptop owners, my case is broken and coming apart at the corners by the hinge.  Opening and closing is making it worse over time. 

MODEL  17-by4095cl

Prod ID  4Q8Y3UA#ABA

 

I previously contacted hp Support CHAT and explained this and sent photographs, and the representative was going to send a box for me to return the device in.  However, I was leaving town for three (3) weeks so the support rep asked me to contact her again upon my return.  When I returned, there was no record of our conversation nor could I initiate another CHAT with someone else.  Not that any of this matters - it doesn't change the fact that this laptop was coming apart and hp needs to make it right. 

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