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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎12-01-2022 06:03 PM - last edited on ‎12-02-2022 08:19 AM by Retired

HP Recommended
Product: HP Officejet Pro 8610 e-All-in-One Printer

I'm not sure if anything on the back end has changed but I never had a problem with the instant ink service and this printer in the past. As of the last two days it no longer is able to connect to update the printer count. The printer is on Wifi and I can print to it so it works local. I'm also able to browse internet apps so I know it has internet connectivity. The printer shows a proper IP and DNS server when it pulls DHCP. I have tried to restart the printer and unplug power. 

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