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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-02-2022 06:08 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey0000 (54J84AV)

I have a new company laptop, the HP envy x360 15-ey0000, with windows 11.

The system has a IR Camera and should work with 'Windows Hello'. But whenever i try to set it up the programm gets stuck when it should detect my face. The camera is working as i can se myself, also i see the IR light flashing, but for some reason its just won't see / register my face.

I already tried removing the drivers and re-installing them, but without any luck.

 

I don't want to do a factory reset, as my company has setup this laptop.

Please help.

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