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‎12-13-2022 05:16 AM - edited ‎12-13-2022 05:26 AM

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

My printer won't connect to the Internet. I've tried EVERYTHING suggested on hp Printer Wi-Fi, Connectivity Issues and Offline Status web page. It says I need to go to settings/restore network settings, but it is locked. ☹️ My husband set up the printer and he said he did not recall creating a user name and password. So, I'm locked out! 😥

 

Help please! How do I do a factory reset?

 

Thanks in advance for your help! I greatly appreciate it! 😀

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