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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-25-2022 07:44 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 RCTO Base Model
Operating System: Microsoft Windows 11

Hello, I recently purchased a Spectre x360 oled and upon using noticed a very visible dotted/grainy layer which spans the entire display. Initially I thought this to be a pre-applied screen protector but was unable to find an edge anywhere on the corners. It greatly diminishes the 4k quality(main reason I bought this laptop) and is also causing me significant eye strain, both from the pattern itself and having to increase the brightness beyond what I prefer to see text and images more clearly. Does anyone know what is causing this, and how/if it can be resolved? This has been extremely disappointing and has made the device nearly unusable for me.

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